B1G IPTV Refund Policy

Effective Date: April 13, 2026

At B1G IPTV, we are committed to providing you with the highest quality IPTV service. We understand that sometimes things don’t work out as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which B1G IPTV will issue refunds, the process for requesting a refund, and the types of services that are non-refundable.

7-Day Money-Back Guarantee

B1G IPTV offers a 7-day money-back guarantee on all new subscriptions. This guarantee allows you to try our service risk-free. If you are not completely satisfied with B1G IPTV within the first 7 days of your subscription, you are eligible for a full refund, subject to the conditions outlined below.

Refund Conditions

To be eligible for a refund under the 7-day money-back guarantee, the following conditions must be met:

• You must request the refund within 7 calendar days of the date your subscription was activated.
• You must have contacted B1G IPTV support at support@b1giptvs.store and attempted to resolve any technical issues you are experiencing before requesting a refund. We require you to provide details of the issues encountered and the steps taken to troubleshoot them. This allows us to improve our service and potentially resolve the problem for you.
• You must not have violated our Terms of Service. Any violation, including but not limited to sharing your account credentials, using unauthorized devices, or engaging in illegal activities, will void your eligibility for a refund.
• Your refund request must be genuine and based on legitimate issues with the service. We reserve the right to refuse refunds if we suspect fraudulent or abusive behavior.
• You must uninstall any B1G IPTV applications from all your devices after the refund is processed.
• The 7-day money-back guarantee applies only to the initial subscription purchase. Renewals are not covered by the 7-day money-back guarantee.

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email our support team at support@b1giptvs.store. Clearly state that you are requesting a refund and include your subscription details (username, email address used for registration, and date of purchase).
2. Explain the Issue: Provide a detailed explanation of why you are requesting a refund. Be as specific as possible about the problems you encountered with the B1G IPTV service. Include any error messages, buffering issues, or other relevant information.
3. Troubleshooting Steps: Describe the troubleshooting steps you have already taken to resolve the issue. This will help us understand the problem and potentially offer a solution.
4. Wait for a Response: Our support team will review your request and respond within 2-3 business days. We may ask for additional information to help us process your request.
5. Refund Approval: If your refund request is approved, we will process the refund to your original payment method.

Non-Refundable Items

The following items are non-refundable:

• Subscription Renewals: As mentioned above, renewals are not covered by the 7-day money-back guarantee.
• Add-ons and Extra Features: Any add-ons or extra features purchased in addition to your base subscription are non-refundable. This includes, but is not limited to, premium channels, extra connections, or expanded storage.
• Service Interruptions Outside Our Control: B1G IPTV is not responsible for service interruptions caused by factors outside of our control, such as internet service provider (ISP) issues, power outages, or acts of nature. Refunds will not be issued for these types of interruptions.
• Violation of Terms of Service: If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
• Refunds Requested After 7 Days: Refund requests submitted after the 7-day money-back guarantee period will not be processed.
• Partial Usage: Refunds are not prorated based on usage. The full subscription fee is non-refundable if you used the service for any period longer than the time required to experience the service (e.g., more than a few hours).

Refund Timeline

Once your refund request is approved, the refund will be processed within 5-7 business days. The exact time it takes for the refund to appear in your account will depend on your payment provider. You will receive a confirmation email once the refund has been processed by B1G IPTV.

Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting B1G IPTV support and attempting to resolve the issue, we reserve the right to suspend or terminate your account. We encourage you to contact us first so that we can address your concerns and potentially resolve the issue without the need for a dispute.

Changes to this Refund Policy

B1G IPTV reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. It is your responsibility to review this Refund Policy periodically for any updates.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@b1giptvs.store.

Thank you for choosing B1G IPTV!